Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
About Us
We make a bad day better.
Our clients are not-at-fault drivers who have been in a motor vehicle accident. They’ve just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed, deal with insurance companies and they have no idea where to begin.
That’s where we come in! We put our clients in a replacement vehicle and work with them, insurers, and repairers, taking the hassle out of it for our clients.
About the Role
Reporting to the IT Manager. You will be the primary point of contact for end-user technical support via our ticketing system, phone, and email. You will be assessing and resolving both hardware and software related issues in a timely manner whilst providing exceptional customer service
experience.
You will be responsible for:
- Providing onsite and remote end-user support via email and phone of L1-L2 incidents and service requests covering, desktop, applications support based on KPI and SLAs.
- Ownership of the Helpdesk tickets, following standard escalation process.
- Active Directory Account Creations and Management.
- Application maintenance such as testing and deployment of application patches.
- Administering daily checks, sites uptime monitoring, responding to system alerts.
- Administering Office 365, User Changes, Mailbox, Teams, and SharePoint changes.
- Hardware setup, maintenance, installation, upgrading (PC/Laptop)
- Network printer troubleshooting and support
- Supporting web conferencing services such as MS Teams and Teams Rooms.
- Undertaking branch visits, onsite support where required.
- Performing IT related support project and activities as directed.
About You
This exciting and challenging position requires an individual who is technically proficient, dynamic, innovative, committed, and can effectively communicate to both members of the internal team as well as non-technical end-users.
You will have:
- Previous experience in supporting L1/L2 application and desktop support including SaaS
- 2-3+ years’ Desktop and Application Support experience
- Experience with Microsoft Desktop OS, Server OS 2019/2022, Office 365 Suite
- Experience with PowerShell or similar scripting languages
- Demonstrated Windows Server troubleshooting experience
- Microsoft Office 365, Teams Calling, SharePoint, Exchange Online, OneDrive, Intune MDM
- An understanding of networking and system administration.
- Strong customer service skills, with a view of ‘being there to help’ both over the phone and face to face
- Good time management and ability to meet deadlines
- Exposure to AWS is advantageous.
- Degree qualified in IT, relevant industry certifications and experience
- Previous experience in Automotive or Fleet management is advantageous but not essential.
We offer great company benefits, including employee referral bonus, paid parental leave, retail discounts plus more.
If this sounds like you apply now!
